Job Summary: This position is responsible for day-to-day administrative and general office duties including scheduling, word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists patients in the same manner. This is a part-time position working M, W, Th, and half day F (up to 28 hours per week).

Key Responsibilities:

• Welcomes patients, determines the purpose of visit and directs them to appropriate person or department(s).
• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry and computer system passwords in strict confidentiality.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
• Captures patient demographics in EMR and PM software systems.
• Schedule patient appointments.
• Contact insurance carriers to verify patient eligibility and benefits, obtaining preauthorization as needed.
• Scanning, faxing, or copying patient documents.
• Performs other duties as assigned.

Performance Requirements:

Knowledge:

• Knowledge of medical terminology and organization services.
• Knowledge of staff responsibilities to accurately direct callers.
• Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.
• Knowledge of basic math and modern office procedures.

Skills:

• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
• Ability to use spreadsheets and word processing software.
• Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities:

• Ability to works well under pressure with minimal supervision.
• Ability to elicit appropriate information to route calls to the appropriate person.
• Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Education: High school diploma or equivalent.

Experience: Minimum one year of experience as a medical receptionist required, minimum one year orthopedic experience preferred, minimum one year medical assisting preferred.

Salary Range: DOE

Job Type: Part-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Paid time off

Medical specialties:

• Orthopedics

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Orthopedic: 1 year (Preferred)
• Medical receptionist: 1 year (Required)

Work Location: In person